Enterprise Service Management Background

Enterprise Service Management is a relatively recent term used to describe the overall process of delivering efficient IT services to a large scale organisation.

It describes the management of IT resources across an enterprise; to reduce costs, improve effectiveness, enable IT to demonstrate value and the organisation to innovate.

Through harnessing the collective capability of the IT resource and creating services that are aligned to meet the needs of specific users, IT enables the business to better meet the needs of its customers.

Enterprise Service Management is built on a bespoke collection of tools, people and processes that together deliver the visibility, control and automation of IT infrastructure required to continually improve IT services.

It encompasses the capabilities of Operations Management, Network Management, IT Services Management, Security Management and Systems Management.