Literature

Case Studies

British Telecom Global Services
Cable & Wireless
Cable & Wireless Automated Billing
Cable & Wireless Traffic Management
EMI
Invensys
Virgin Media Business
William Hill

Data Sheets

Cortex
HP Business Service Management
IBM Tivoli
NMS and OSS Solutions
ServiceNow

White Papers

CIO Discussion: Keeping the lights on when it matters
Defining A Framework For Cloud Adoption
Integrated Service Management
Intelligent Metering Network Management
Making IT support social
Managing the cloud as an incremental step forward
Netcool Omnibus
Netcool Performance Manager
OSS Service Assurance
IT 3.0 Manifesto: Finally IT for the people
SaaS Economics - the safe bet is no longer the smart bet
Social IT - helping people, promoting culture and improving collaboration