Support

Innovise ESM offers a range of technical support services. Our support services are delivered by a dedicated team of trained, accredited individuals that thrive on delivering a first class customer experience. We offer both standard support packages as well as bespoke packages unique to your organisation.

Typically we offer 1st line through 3rd line support or can integrate with your existing in-sourced/outsourced support environment. We retain the appropriate vendor as 4th line support and can manage the relationship directly on your behalf or in conjunction with your organisation.

Our end to end support solutions can replace existing vendor "maintenance" payments and potentially provide more competitive and focussed solutions whilst retaining all the benefit of vendor maintenance e.g. product releases, bug fixes. We are able to provide support across our entire portfolio including CA, Cisco, HP, IBM, Service-now.com and Tavve.

Example services include:

Vendor accredited support solutions
Flexible SLAs, dependent on requirement
True 24 x 7 support
Flexible commercial terms including 'call-off' arrangements
Single point of contact

To find out more about our support fill in our form or contact us