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Enterprise Service Management

Enterprise Service Management (ESM) is a bespoke collection of tools, people and processes that together deliver the visibility, control and automation of IT infrastructure required by a particular organisation.

Background to Enterprise Service Management

Innovise ESM helps it’s clients to identifying appropriate solutions and then generate maximum value through solution design, implementation, training, support and on-going performance review. We believe this is achieved through three key areas: Business IT Alignment, IT Service Management and Application, Infrastructure and Operations Management.

Business IT Alignment

In the ever changing business climate the IT function must provide seamless value that supports the business strategy and delivers co-ordinated services across all functions, markets and geographies. The IT function must continue to evolve with the business through the definition and deployment of new processes, technology and ultimately services. This kind of transition may be lengthy and/or costly. At the same time organisations are demanding more clarity, transparency and quality of the IT services delivered.

Innovise ESM assists organisations to fast-track their alignment of IT to the business through helping to manage demand for IT Services from the business in addition to measuring the value and quality of the services delivered to the business by the IT organisation.  Read more

IT Service Management

Information Technology Infrastructure Library (ITIL) service management solutions reduce complexity and risk at the heart of the IT operation. At Innovise ESM we focus on "joining up" silos of operations to improve efficiency and reduce cost, utilising the ITIL concepts of Service Transition and Service Operation.  Read more

Application, Infrastructure & Operations Management

For IT Service Management to be successful, the information and communications technology infrastructure needs to be operating at optimum efficiency and most importantly it must be available. Operations management generally covers the monitoring and control of the IT infrastructure. Innovise ESM has years of experience in developing, deploying and managing complex IT infrastructure management solutions.  Read more