IT Process Orchestration

Path To Value

Provisioning is probably one of the most important activities in IT & Telecoms operations, translating customer requirements into operational services. It is also one of the least flexible processes, being virtually hard wired to the underlying technology and product offering.

In today's business environment, where new technologies, services and products can appear out of nowhere to rapidly become a key revenue generator, most provisioning tools simply cannot keep up. As a result provisioning becomes a slow and disjointed activity: operators have to drive a number of disparate provisioning tools, and when these can go no further, they must manually complete the remaining configuration tasks. This raises costs, drives down revenue, increases the probability of misconfiguration, and robs your business of competitiveness.

Choosing The Right Solution

Cortex is a highly adaptable and intelligent IT Process Automation (ITPA) tool built around a powerful real time expert engine, it provides a robust human reasoning environment and advanced orchestration toolset with the power to integrate different data, software and system technologies to perform complex task and workflow-based automation automatically. Orchestrating competitive advantage for Fortune 500 and government customers across the globe, with over a decade of product development and experience, trust Cortex to deliver value and align you closer to your business.

Cortex does this in two ways:

Brown field - By automatically orchestrating your existing provisioning tools in order to get as much out of them as possible, and then providing all necessary supplementary automation and workflow management

Green field - By providing an ultra-rapid environment where totally new provisioning and automation activities may be created, tested and deployed in as little as a day.

With Cortex you can rapidly place any systems under advanced management thanks to a combination of flexible interfaces, modules and tools which allow you to extend the management easily without programming. The expert engine allows Cortex to be a "Virtual operator" replicating the abilities of an expert operator. Cortex applies reasoning logic to its automation tasks, far beyond what is normally accepted as automation in the IT & telecom industries. Cortex automates any event, operator or scheduled process across multiple domains for single or multiple processes. Cortex software is a heterogeneous and highly scalable automation and orchestration engine automating 100,000’s of processes every day.

Summary

Cortex enables our customers to re-align IT with the business. To approach problem resolution and future planning from a more business and service oriented perspective rather than in a fire fighting and reactive manner. Although it’s difficult to put a value on aligning IT goals and objectives with those of the business as a whole, it’s not at all hard to appreciate the enhanced value and improved perception this brings to information technology and its operations, as end users and executives alike begin to benefit from increased productivity, enhanced end user experiences, and a less trouble prone working environment.