IT Service Management

Innovise ESM's ITIL service management solutions reduce complexity and risk at the heart of the IT operation. We focus on "joining up" silos of operations to improve efficiency and reduce cost. Utilising the ITIL concepts of Service Transition and Service Operation, our solutions include;

ITIL Process Definition

Innovise ESM's Process Migration Methodology (IPMM) provides a structured approach to move an organisation's current IT Processes to a desired or more business aligned state. IPMM consists of pre-built ITIL aligned processes, structured data gathering and workshop techniques underpinned by pre-configured tool sets from our key vendor partners. Read more

Fully integrated service management toolset deployments

Working with our vendor partners, Innovise ESM has extensive experience in the design and deployment of fully integrated service management toolsets that support existing processes or those defined as part of the process above. Read more

Asset and Configuration Management Solutions

Whilst contained in the above areas, increasingly Innovise ESM are engaging with our customers in this discrete area. An effective Asset and Configuration Management Solution not only is necessary to ensure financial governance is met (from an asset perspective) but more importantly, is invaluable from a service management perspective. Read more

ITIL Service Management is a broad topic and something Innovise ESM has 15+ years of experience delivering to our respective customers. We take a pragmatic route through the ITIL debate, basing our recommendations and solutions on real world experience. Above are just a few of the areas where we are able to help. We would be delighted to discuss your ITIL Service Management requirements in greater detail.