Asset and Configuration Management

Innovise ESM is increasingly engaging with its customers in this discrete area. An effective Asset and Configuration Management Solution not only is necessary to ensure financial governance is met (from an asset perspective) but more importantly, is invaluable from a service management perspective.

Without detailed configuration management (including service views), change management impact analysis can be based on gut feel or biased information. In a critical IT environment, this level of information is necessary to ensure properly executed changes take place with minimal or zero impact to the IT services being delivered.

In addition, having an effective Configuration Management Database (CMDB) will ensure faster incident resolution and increased knowledge and more effective problem management. Innovise ESM helps our customer define Services and CI Taxonomy, data models, process, policy, validation techniques and ultimately tool/CMDB design. We have extensive experience of this in some of the most complex environments and would be happy to discuss any aspect in further detail.