Application Performance Monitoring (APM)

Application Performance Monitoring, or APM, refers to the management of the performance and service availability of software applications.

Timely and accurate delivery of many revenue-generating and business-critical applications is not only dependent on a properly functioning network, but is very much dependent on how the end-user, or in many cases, the customer, perceives the application to be delivering value. End-user experience monitoring, as it is known, is particularly central to the APM process for the following three reasons:

Because the end user’s experience is precisely where business process execution interfaces with the IT stack
The application may only exist as an integral whole only when the end user is accessing it so the end user’s experience may be the only vantage point
End-user experience monitoring can be easily explained and justified to line-of-business and C-level executives

Before the right APM solution can be recommended, it is important to understand the four fundamentally distinct technologies being deployed for end-user experience monitoring:

Synthetic Transaction-Based Proxy Monitoring using software robots at user access points

Packet Capture and HTTP-Based Analysis using appliance-based packet capture from switch SPAN ports

Endpoint Instrumentation using agents for collecting data how user interacts with a device

Web Page Script Injection using J-script injection of monitoring functionality directly into the code of a Web page

Innovise ESM understand the importance of application performance and how it relates to the business, and can design, recommend and deploy a solution that is right for any particular environment or organisation.